Shipping policy

Shipping & Delivery Policy

Last updated: 13 October 2026

1. Overview

LubeLady.Shop is an Australian online retailer offering personal lubricants, adult toys, intimate wellness products, lingerie, costumes and related accessories through www.lubelady.shop.

This Shipping & Delivery Policy explains how orders are processed, dispatched and delivered, including shipping charges, estimated delivery periods, third-party fulfilment arrangements and procedures for delivery-related concerns.

LubeLady.Shop works with independent suppliers, distributors, warehouses and fulfilment partners to process and dispatch customer orders.

This policy should be read alongside our Terms & Conditions, Returns & Refunds Policy, Privacy Policy and Age Restrictions & Adult Product Information Policy.

Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.

2. Shipping Locations

Delivery availability is determined by the shipping destinations offered through our website at checkout.

Some products may be subject to geographic, legal, courier or supplier restrictions.

We reserve the right to decline or cancel an order where delivery to the nominated destination is unavailable or unlawful.

Where an order cannot be fulfilled, we will notify the customer and arrange a refund for any unfulfilled products.

Customers should confirm that their delivery address is eligible for shipping before completing checkout.

3. Order Processing

Orders are generally processed after successful payment authorisation.

Processing includes confirming product availability, preparing orders and arranging dispatch through the relevant fulfilment provider.

Processing times may vary depending on:

  • Product availability and supplier stock levels.

  • The warehouse or distributor responsible for fulfilment.

  • Order volumes and operational requirements.

  • Weekends and public holidays.

  • Additional information required to process an order.

  • Unexpected fulfilment or logistical disruptions.

Order processing time is separate from the time required for a courier or postal service to deliver a parcel.

Where a material delay occurs, we will take reasonable steps to communicate with the affected customer.

4. Shipping Charges

Applicable shipping charges are calculated and displayed during checkout before an order is submitted.

Shipping charges may vary depending on:

  • Delivery destination.

  • Parcel size and weight.

  • Products ordered.

  • Available shipping services.

  • Fulfilment location.

  • Applicable promotional offers.

Where an order is fulfilled from multiple locations, shipping arrangements may differ between parcels.

Any additional shipping charges requiring customer payment will be disclosed and agreed to before they are applied.

5. Estimated Delivery Times

Delivery estimates may be displayed on our website, during checkout or in order-related communications.

These estimates are provided in good faith and may vary according to the selected shipping service, dispatch location, courier operations and destination.

Delivery estimates are not guaranteed delivery dates unless expressly agreed.

Factors that may affect delivery include:

  • Supplier processing delays.

  • Courier or postal network disruptions.

  • Public holidays and peak shopping periods.

  • Severe weather or natural disasters.

  • Remote or regional delivery locations.

  • Incorrect or incomplete delivery details.

  • Other circumstances affecting transportation or fulfillment.

LubeLady.Shop will take reasonable steps to investigate material delays and comply with applicable consumer law obligations.

6. Third-Party Distributors and Dropshipping

LubeLady.Shop operates using independent suppliers, distributors and fulfillment partners.

Depending on the products purchased, orders may be prepared and dispatched directly from a third-party warehouse or distribution facility.

This means:

  • Products may be dispatched from different locations.

  • Orders may be delivered in more than one parcel.

  • Parcels may arrive on different dates.

  • Different courier or postal services may be used.

  • Dispatch notifications and tracking information may be issued separately.

  • Packaging and shipping documentation may vary between fulfilment providers.

Customers are not required to contact our distributors directly.

All delivery enquiries, order concerns and customer service requests should be directed to LubeLady.Shop

Our use of third-party fulfilment providers does not remove our obligations under Australian Consumer Law.

7. Split Shipments and Multiple Parcels

Orders containing products sourced from different suppliers or fulfilment locations may be shipped separately.

Customers may receive more than one parcel and multiple tracking notifications for a single order.

Delivery of one parcel does not necessarily mean that the entire order has been completed.

If part of an order has arrived and other items remain outstanding, customers should check their dispatch notifications or contact Lube Lady for assistance.

Where an item cannot be supplied, we will contact the customer regarding an appropriate resolution, including a refund for the unfulfilled item.

8. Discreet Packaging and Customer Privacy

LubeLady.Shop recognises the importance of privacy when purchasing intimate products.

We aim to arrange packaging and delivery in a manner that respects customer discretion.

As orders may be dispatched by different suppliers and fulfilment providers, external packaging, sender information and shipping labels may vary.

We cannot guarantee that every parcel will use identical packaging or sender details.

Shipping labels and documentation may contain information reasonably required by couriers, postal services or applicable laws.

Customers with specific concerns about packaging or delivery discretion are encouraged to contact LubeLady.Shop before placing an order.

Personal information is handled in accordance with our Privacy Policy.

9. Order Tracking and Dispatch Notifications

Where tracking is available, customers may receive tracking information by email or through the relevant order notification service.

Tracking information may not become active immediately after a parcel is dispatched.

The availability and frequency of tracking updates depend on the relevant courier or postal provider.

For orders dispatched in multiple parcels, separate tracking details may be provided.

Customers experiencing difficulty locating their tracking information should contact LubeLady.Shop

10. Delivery Addresses and Customer Information

Customers are responsible for providing accurate and complete delivery information at checkout.

This includes the recipient's name, street address, unit or apartment number where applicable, suburb, state, postcode and relevant contact information.

Customers should review their delivery details carefully before submitting an order.

If an address error is identified, customers should contact LubeLady.Shop as soon as possible.

We will make reasonable efforts to request a correction before dispatch, but changes may not be possible once an order has entered processing or has been handed to a delivery provider.

Where an incorrect address results in a delivery issue, the circumstances will be assessed individually, including any applicable consumer rights.

11. Delivery Attempts and Uncollected Parcels

Couriers and postal services may have their own procedures for attempted deliveries, collection points, parcel holding periods and return-to-sender arrangements.

Customers should follow the instructions provided by the relevant delivery service.

If a parcel is returned because it was not collected, delivery was refused or the supplied address was incorrect, customers should contact LubeLady.Shop

Any arrangements for redelivery, replacement or refund will depend on the circumstances and applicable legal obligations.

Additional shipping charges may apply where a customer requests a new delivery following an unsuccessful delivery caused by circumstances within their control. Any such charges will be disclosed before payment is requested.

12. Delayed, Missing or Lost Parcels

If an order has not arrived within the expected delivery period, customers should contact LubeLady.Shop with their order details.

We may investigate the matter with the relevant distributor, fulfilment provider, courier or postal service.

Customers may be asked to confirm their delivery details and provide relevant tracking or delivery information.

We will take reasonable steps to resolve delivery concerns within an appropriate timeframe.

Depending on the circumstances and applicable consumer rights, an appropriate resolution may include locating the parcel, arranging replacement goods or providing a refund.

Customers are not required to resolve supplier or courier disputes directly where Lube Lady is responsible for fulfilling the order.

13. Damaged Parcels and Incorrect Deliveries

Customers who receive damaged packaging, incorrect products or incomplete orders should contact LubeLady.Shop as soon as reasonably practicable.

Where available, photographs of the parcel, packaging and affected products may assist us in investigating the issue.

Customers should retain relevant packaging where practical until the matter has been reviewed.

We will assess the circumstances and arrange an appropriate remedy in accordance with Australian Consumer Law.

Any request for photographs or supporting information does not remove a customer's statutory rights.

14. Product Availability and Fulfilment Changes

Product availability may change due to supplier stock levels, inventory updates or other operational circumstances.

Although we aim to maintain accurate product availability information, an item may occasionally become unavailable after an order is placed.

If this occurs, we will contact the customer and explain the available options.

We will not substitute a materially different product without the customer's agreement.

Where an ordered product cannot be supplied, the customer will be entitled to a refund for that product.

15. Order Changes and Cancellations

Customers wishing to change their delivery address, amend an order or request cancellation should contact LubeLady.Shop as soon as possible.

We will make reasonable efforts to accommodate requests before processing or dispatch.

However, changes may not be possible once an order has entered fulfilment or has been dispatched.

Where an order has already been dispatched, customers may be able to request a return in accordance with our Returns & Refunds Policy.

Nothing in this section limits statutory rights relating to non-delivery, faulty products or other failures to meet consumer guarantees.

16. Returns and Refunds

Customers seeking to return an item should contact LubeLady.Shop before sending products to any address.

Because we work with multiple distributors and fulfilment providers, return instructions and authorised return locations may vary.

Customers should not send products directly to a warehouse, distributor or original dispatch address without prior authorisation.

Change-of-mind returns are subject to our Returns & Refunds Policy.

Products that are faulty, damaged, unsafe, not as described or otherwise fail to meet applicable consumer guarantees remain covered by Australian Consumer Law.

17. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

Customers may be entitled to a repair, replacement, refund or other remedy where products fail to meet applicable consumer guarantees.

Where goods are not supplied or delivered as required, customers may also have rights under applicable consumer protection laws.

Nothing in this Shipping & Delivery Policy excludes, restricts or modifies any statutory consumer rights or remedies.

18. Contact Information

For enquiries regarding shipping, tracking, delivery delays, missing parcels or order fulfilment, please contact:

Lube Lady

Website: https://www.lubelady.shop

Email: contact@lubelady.shop

Please include your order number and a brief description of your enquiry where possible.

19. Changes to This Policy

LubeLady.Shop may update this Shipping & Delivery Policy to reflect changes in delivery services, fulfilment arrangements, business operations or applicable laws.

The current version will be published on our website with an updated revision date.

Changes will apply subject to applicable legal requirements and will not remove rights customers have already acquired under existing purchases.