Contact Us

Thank you for visiting LubeLady.Shop

We are an Australian online retailer specialising in personal lubricants, adult toys, intimate wellness products, lingerie and related accessories.

For assistance with an order, product enquiry, delivery, return or general customer service matter, please contact us using the details below.

1. Customer Service Enquiries

Our customer service team can assist with:

• Product information and general enquiries.

• Order confirmations and order status.

• Shipping, delivery and tracking enquiries.

• Returns, refunds and exchanges.

• Faulty, damaged or incorrect products.

• Product safety and compatibility questions.

• General website and customer service enquiries.

2. Contact Information

Business: LubeLady.Shop

Website: https://www.lubelady.shop

Email: contact@lubelady.shop

Business details: 5320 4531 921

For order-related enquiries, please include your order number and a brief description of the matter so we can assist you efficiently.

3. Online Orders and Fulfilment

Lube Lady operates as an online retailer and works with independent suppliers, distributors and fulfilment partners to process customer orders.

Products may be dispatched from different locations depending on stock availability and fulfilment arrangements.

All customer service enquiries should be directed to LubeLady.Shop rather than to individual distributors or warehouses.

4. Returns and Refund Enquiries

If you would like to request a return, refund or exchange, please contact LubeLady.Shop before sending any products back.

Return instructions and authorised return locations may vary depending on the product and fulfilment arrangements.

Please do not send products to an original dispatch address or distributor without receiving return instructions from LubeLady.Shop

For further information, please refer to our Returns & Refunds Policy.

5. Delivery and Order Assistance

If you have questions about an order, delivery delay, missing parcel or incorrect delivery, please contact us with your order number and relevant details.

We will review your enquiry and, where necessary, coordinate with the relevant supplier, distributor or delivery provider.

For further information, please refer to our Shipping & Delivery Policy.

6. Privacy and Personal Information

Customer information provided through enquiries is handled in accordance with our Privacy Policy and applicable Australian privacy legislation.

Please avoid including unnecessary sensitive personal information in general customer service enquiries.

7. Customer Rights

LubeLady.Shop is committed to responding appropriately to customer concerns and complying with applicable Australian Consumer Law requirements.

Nothing on this page limits any consumer rights or remedies available under Australian law.